Frequently Asked Questions
Quick answers about ChinaGo, our services, and how to get started.
General
What is ChinaGo?
ChinaGo is a complete digital travel companion for people visiting China. It helps with the things that most often trip up first-time visitors — getting online, setting up the apps daily life in China runs on, paying for things, and knowing what to expect when you arrive.
Is ChinaGo just an eSIM?
No. The eSIM is part of CONNECT, one of three separate ChinaGo services. CONNECT helps you get your digital essentials ready before you fly, EXPLORE reviews a trip you’ve already planned, and CONCIERGE gives you practical human support while you’re in China.
Which ChinaGo service should I choose?
Start with what you need. Choose CONNECT to get your digital essentials ready before you fly, EXPLORE for a second opinion on a trip you’ve already planned, or CONCIERGE for practical help while you’re in China. They’re separate services, so choose one, two, or none at all.
Services & purchasing
Where can I buy a ChinaGo service?
Choose your service on our Services page, then continue to the ChinaGo checkout.
More answers will be added here as questions come in.