Terms of Service

1. Our services

ChinaGo provides practical services designed to help international travelers prepare for and travel in China.

Our currently available paid services may include CONNECT and EXPLORE. The specific service, price, and what is included will be shown before you purchase.

Each ChinaGo service has a different purpose. Purchasing one service does not automatically include another.

2. CONNECT

CONNECT is a China travel connectivity and readiness service.

It currently includes a 20GB / 30-day China Travel Data eSIM and the ChinaGo China Ready Guide. The eSIM is data only and does not include a Chinese phone number.

You are responsible for making sure that the device you intend to use is compatible with eSIM and is not carrier-locked.

Mobile network coverage, speed, availability, routing, and the availability or performance of third-party websites and apps may vary depending on your device, location, network conditions, service providers, technical changes, and other factors outside ChinaGo’s reasonable control.

ChinaGo does not promise that every website, app, or online service will work at all times or in every location.

If there is a problem with the delivery or operation of the CONNECT service, please contact us. We will work with you to troubleshoot the problem and, where appropriate, provide a replacement or refund in accordance with our Refund & Cancellation Policy.

3. EXPLORE

EXPLORE is an itinerary review and travel advisory service based on the itinerary you already have.

We review the information you provide, check relevant practical details, identify issues that may affect your trip, and recommend changes when we believe they are useful.

EXPLORE does not include booking or selling transportation, accommodation, attraction tickets, guides, or other travel services on your behalf. ChinaGo does not organize or operate your trip or receive payment on behalf of those travel service providers.

Our recommendations are based on the itinerary, preferences, bookings, and other information available to us at the time of review.

Transport schedules, attraction rules, opening hours, booking availability, entry requirements, and other travel conditions can change. We take reasonable care when checking information, but we cannot control later changes made by governments, transport operators, attractions, hotels, or other third parties.

You remain responsible for making your final travel and booking decisions and for ensuring that you have the travel documents, visas or other entry permissions required for your trip.

4. Information you provide

Please provide accurate and complete information when purchasing or using a ChinaGo service.

This includes providing an email address that you can access and, for EXPLORE, enough itinerary information for us to perform the review you purchased.

If information you provide is incorrect, incomplete, or changes after we begin providing the service, this may affect our ability to deliver the service or the usefulness of our recommendations.

If we need additional information from you, we may contact you before continuing the service.

5. Orders, prices and payment

The price and contents of a service will be shown before you purchase.

Unless otherwise stated at checkout, prices are shown in U.S. dollars.

An order is considered paid when the payment has been successfully completed through the payment method available at checkout.

Payment processing may be provided by a third-party payment provider and may also be subject to that provider’s terms and policies.

6. Delivery

ChinaGo services are primarily delivered digitally.

CONNECT delivery is made using the email address provided with your order.

EXPLORE Trip Checks are also delivered by email. Where we need additional itinerary information before we can perform the review, we may contact you first.

You are responsible for providing a valid email address and for checking your inbox and spam or junk folders.

If you believe something you purchased has not been delivered, contact [email protected] so we can check the order and delivery status.

7. Cancellations and refunds

Cancellation and refund eligibility depends on the service purchased and whether delivery or work has already begun.

Our current rules are explained in our Refund & Cancellation Policy.

If there is a genuine delivery or service problem, please contact us. A service being normally non-refundable after a particular delivery or work stage does not prevent us from resolving a confirmed problem through troubleshooting, replacement, or refund where appropriate.

8. Third-party services

Your trip may involve services operated by third parties, including mobile networks, payment providers, airlines, rail operators, hotels, attractions, mapping services, websites, and apps.

ChinaGo does not control these third-party services and cannot guarantee their continued availability, schedules, rules, prices, or performance.

References or recommendations relating to a third-party service do not mean that ChinaGo operates that service or is responsible for the third party’s performance.

This does not remove ChinaGo’s responsibility to address a problem with a ChinaGo service that you purchased from us.

9. Personal use and ChinaGo content

ChinaGo guides, Trip Checks, written recommendations, and other materials provided as part of our services are intended for your personal travel use.

Unless we give you permission, you may not resell, commercially redistribute, republish, or present ChinaGo materials as your own.

You may, of course, share relevant practical information from your Trip Check with people traveling with you.

10. Responsibility and reasonable limitations

ChinaGo will take reasonable care in providing the services you purchase.

However, we are not responsible for losses caused solely by circumstances outside our reasonable control, such as third-party service failures or changes, government or entry-policy changes, or materially inaccurate information provided to us by the customer.

Nothing in these Terms excludes or limits any rights, remedies, or responsibilities that cannot lawfully be excluded or limited.

11. Changes to these Terms

We may update these Terms as ChinaGo services develop or when legal or operational requirements change.

The date at the top of this page shows when the Terms were last updated.

Changes will generally apply going forward. We will not use a later version of these Terms simply to remove material rights that applied to a purchase you had already made.

12. Applicable law and consumer rights

These Terms are governed by the laws applicable to your purchase.

Nothing in these Terms limits any consumer rights or remedies that cannot lawfully be excluded or limited.

13. Contact us

If you have a question about a purchase, delivery, or these Terms, contact:

ChinaGo

Operated by: 爱探索（北京）旅游科技有限公司

English translation for reference: Love Exploration (Beijing) Travel Technology Co., Ltd.

The English name above is provided for reference only and is not the company’s registered legal name.

Registered address: 0590, 1st Floor, No. 6 Min'an Road, Zhangziying Town, Daxing District, Beijing, China

Email:

[email protected]