Refund & Cancellation Policy
Last updated: September 12, 2026
We want our refund policy to be clear before you buy. Because ChinaGo services are delivered differently, cancellation and refund rules depend on the service you purchase.
CONNECT
You can cancel CONNECT for a full refund before your eSIM has been delivered.
Once the eSIM has been delivered to the email address provided with your order, we normally cannot offer a refund simply because you changed your mind, cancelled your trip, or no longer need the eSIM.
If your eSIM is not delivered successfully or there is a confirmed problem that we cannot reasonably resolve, we will work with you to provide a replacement or refund, as appropriate.
EXPLORE
You can cancel EXPLORE for a full refund before we start working on your Trip Check.
Once we have started reviewing your itinerary, we normally cannot offer a refund simply because you changed your mind or your travel plans changed.
If ChinaGo is unable to provide the Trip Check you purchased, we will refund your payment.
How to request a cancellation or refund
Email us at [email protected].
Please include:
- the email address used for your order; and
- your order number, if available.
We may ask for additional information if we need it to understand or resolve a delivery or service problem.
Refunds
Approved refunds are returned to the original payment method.
Once a refund has been issued, the time it takes to appear in your account depends on your payment provider.
Questions?
If you have a problem with your ChinaGo purchase, please contact us before assuming you need a refund. Many delivery or service issues can be resolved directly.
Email:
[email protected]