CHINAGO HELP

Need Help While Traveling in China?

Something gone wrong during your trip in China? Find the situation closest to yours and start with the next step.

What went wrong?

Your reservation exists, but the hotel can't find it when you arrive.

You're at the hotel, but you're being told you can't stay.

You think you've already paid, but the hotel says payment is still due.

You've already left the hotel and realized something is missing.

Your ride has ended, but something you had with you is still in the car.

Someone has your item, but you're already somewhere else.

You're at an airport, station or another large place, but can't work out where your driver can actually pick you up.

Work out what kind of problem you have, who can actually solve it, and what to try first.

You have a real problem to solve, but language is stopping the conversation from moving forward.

CHINAGO CONCIERGE

You may never need it.

But if something goes wrong — or a problem starts taking too much time away from your trip — you don't have to work everything out alone.

ChinaGo Concierge gives you human backup for 7 days when you need help working out what to do next and keeping the problem moving.

7 days · $29.99 · Message us as often as you need