How can we help?
Questions before you buy, need help with a ChinaGo service, or just want to get in touch? You’re in the right place.
Questions about CONNECT or EXPLORE?
Not sure which service fits your trip?
Tell us what you’re unsure about. We’d rather help you choose the right service — even if that means you don’t need one.
Email:
[email protected]Need help with your order?
If you’ve already purchased a ChinaGo service, email us at:
Email:
[email protected]Please include the email address used for your order and, if available, your order number. That helps us find your purchase and help you faster.
Support is for questions about your ChinaGo purchase or service. It isn’t a replacement for travel planning or on-trip concierge help.
When will we reply?
We usually reply within 1 business day.
Some questions may take a little longer if we need to check something specific about your order or trip.
Looking for a quick answer?
You may find what you need without waiting for a reply.
Something else?
For partnerships, website issues, or other general enquiries:
Email:
[email protected]